BT Broadband Life - Customer Service Videos
About the Client
Continuing our long relationship with BT, we were invited to get involved with the BT Broadband Life project. This huge project involved updating large parts of the broadband section of BT.com and their online help system for issues relating to the BT Total Broadband service.
The Project
A number of issues had been identitfed around broadband connectivity, the BT Yahoo! Email service and how customers went about switching their broadband supply to BT.
Many of these issues also related to the BT Home Hub 2.0. WebVideos was brought in to tackle these issues through the use of customer service video help guides.
Over the course of a few months we got to know the Home Hub 2.0 and through a series of in depth consultations we also got to know about the other BT Total Broadband services.
BT were involved all the way through the process, from scriptwriting, picking the presenter, applying style guides and the final implementation of the finished videos.
All the final videos were produced in both subtitled and non-subtitled versions to fit in with BT's policy on hearing impairment accessibility.
Working on this project also brought us into contact with Global Design Agency LBi who were taking care of most of the BT.com re-design. We worked along side LBi to ensure all the implemetation requirements BT had were met on time and to budget.
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CLIENT QUOTE: "Webvideos brought a dynamic and flexible approach to solving problems. That, allied with their creativity and technical understanding, meant we were able to implement a series of 'how to' videos on time and to budget. We were impressed by their commitment and professionalism". Kenneth Browning - GM Customer Experience BT |
